Faqs: Arizona Addiction Treatment

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The River Source

Frequently Asked Questions

FAQ's About River Source Admissions:

What is the admission process?

5 Easy Steps:
  1. Call 866-294-9331 and speak to one of our experienced admission counselors. We’re available 24/7 to answer questions and help support you through this difficult time.
  2. We conduct a pre-admission assessment to determine which one of our drug and alcohol treatment programs are the right fit for you or your loved one.
  3. Once you’ve made a decision on treatment, the next step is to schedule and make arrangements at one of our convenient drug and alcohol rehab centers in Arizona.
  4. When you arrive at our treatment center, we’ll walk you through a little bit of paperwork and help you get settled in. Our top priority is ensuring you feel safe and comfortable in your new atmosphere.
  5. Depending on which addiction treatment program you choose, we’ll begin the treatment process for you or your loved one and will be there to support you every step of the way!
Does the River Source accept insurance?

Yes, both of our Arizona drug rehab centers accept insurance. In fact, The River Source has partnered with nearly 40 different insurance providers. To see if our facilities are in-network with your insurance, please click the button below for a fast, free and confidential insurance verification or call us today at 866-294-9331.

Is there financial assistance available?

Yes, The River Source has gone to great lengths to make treatment accessible and works with MLend to offer flexible financing options. To apply for financial assistance, please contact us at 866-294-9331 or click below.

How long does The River Source recommend treatment for?
  • Everyone’s situation is different, and individuals respond to treatment differently. Our Full Continuum of Care spans both inpatient and outpatient levels of care. Length of stay directly correlates to successful outcomes so every client should arrive with the mindset of achieving the maximum amount of treatment that is realistic for their individual situation.
  • There is no “one size fits all” solution to recovery, but more treatment is always better than less treatment. At The River Source, we take into account all the facets of each client’s struggles with substance abuse and mental health and we create a recommendation.
Is there a Transition Criteria?

In order to successfully obtain Transition Status from The River Source, the following minimum requirements must be met:

  1. Progress or completion of all treatment plan goals. Each client is unique and treatment plan goals are created according to each client’s individual needs. Our multidisciplinary of medical and clinical professionals will all contribute to creation of every client’s treatment plan.
  2. Patient must successfully complete ALL written assignments by Counselor.
  3. Completion of your continuing Care Plan with Counselor signature of approval.
  4. Patient cannot have multiple behavioral interventions for non-compliance, breaking House Rules or failure to follow Policy & Procedures.
Do you provide family counseling sessions?

Yes, we do provide family counseling and it is very important to the treatment process. We have family counseling sessions that are facilitated by one of our licensed counselors. We have two types of family counseling. The first is face to face counseling sessions with family members or loved ones. The second is via the phone for family members or loved ones that are out of state. Many family members cannot fly to our center as often as they would like so we offer family sessions via the phone. We welcome family involvement as much is possible. We will work with your schedule to accommodate the best opportunity for family counseling sessions.

What does holistic mean?

In simple terms, holistic refers to the whole – or complete – system. Rather than focusing on just the physical body, or just the mind, or just the spirit, holistic treatment centers, like The River Source, emphasize treating the whole human being – mind, body, and spirit.

What does naturopathic mean?

Naturopathy is founded on the premise that people are naturally healthy, and that healing can occur through removing obstacles to a cure and by stimulating the body’s natural healing abilities. The foundations of health in natural medicine are diet, nutrition, homeopathy, physical manipulation, stress management, and exercise. Naturopathic medical doctors believe in treating the “whole person” (mind, body, spirit) and emphasize preventative care. Naturopaths often recommend changes in diet and lifestyle to enhance health.

How does the Dry Sauna and Vitamin IV therapy help?

Naturopathy is founded on the premise that people are naturally healthy, and that healing can occur through removing obstacles to a cure and by stimulating the body’s natural healing abilities. The foundations of health in natural medicine are diet, nutrition, homeopathy, physical manipulation, stress management, and exercise. Naturopathic medical doctors believe in treating the “whole person” (mind, body, spirit) and emphasize preventative care. Naturopaths often recommend changes in diet and lifestyle to enhance health.

Can friends and family visit me?

For the first week, our patients need to concentrate on their recovery with limited outside distractions. However, family members may contact staff to receive updates on patient’s progress, if the patient has signed the appropriate ‘release of information’ papers. After seven days (ten days for returning patients), patients are allowed visitors on Saturdays from 10:00am to 4:00pm. For those visiting from out of state, there are hotel accommodations nearby that many of our patients’ family members use when visiting their loved ones.

Can I bring a cell phone/laptop?

No. Cell Phones and Electronics like laptops, tablets, and other devices are restricted items at the inpatient facility. Clients may bring these items if they need a safe place to store them while they are in treatment, but they cannot be used unless under the supervision of a staff member for an approved reason.

Clients will have access to house phones after completing an initial Blackout Period (usually lasting 7 days). Following the Blackout Period clients will have the ability to make phone calls from our facility phones during scheduled days & times.

Should I bring money?

Patients are not permitted to have cash on site during their stay at The River Source. However, patients will have access vending machines that accept Credit Cards, Debit Cards, and Gift Cards as a form of payment. Clients are also encouraged to have 1 or more payment methods available for any prescription medications that may need to be purchased from a pharmacy.

What type of clothes should I bring?

Bring comfortable, weather appropriate clothes and shoes. There are exercise activities, and hikes when weather permits it – so you will want to bring appropriate attire. Please bring only five to ten changes of clothes. You are allotted both dresser and closet space. Bring what fits in one suitcase plus one small bag. Please feel free to call with any questions or concerns.

Are there laundry services at the facility?

Yes. Washing machines, dryers, and laundry detergent are provided at no additional cost.

Can I smoke or use other nicotine products at the facility?

Yes, patients may smoke or vape in designated areas only and during designated break times. All cigarettes, vapes, cans, or other products brought onto the premises must be unopened and in sealed packs or cartons. Other forms of nicotine such as chewing tabacco and pouches are allowed but must be left with staff in a designated area and will be accessible during break times.

What is my room like?

We offer semi-private rooms with twin sized beds. Linens are provided by the facility, but you may want to bring your favorite pillow. Each room has a full bathroom, shelf and closet space.

Will I have a roommate?

Yes, we want our patients to feel connected and not live in isolation. Some rooms are designed for 3 clients, and other rooms are designed for 2 clients. There will never be more than 3 beds per room.

Can I lose my privileges?

Yes, patients may not earn privileges such as phones, lap-tops and visitation based on the patient’s lack of progress in the treatment program and or behavior issues. This step is sometimes necessary to redirect a patient to focus on his/her recovery.

What is your success rate?

In 2014 we had a Success Rate of 82%
Success rates are figured in many ways. At The River Source, our success rate tends to be higher than average due to our focus on healing the whole person rather than just the stopping of the substance abuse. We guide our patients through the holistic 12-step approach and help them create a Continuing Care plan designed to make their recovery the # 1 priority. We maintain contact with our patients for up to a year following transition and offer suggestions where needed. A very large percentage of our patients maintain their sobriety as long as they continue to work a program of recovery. As with any treatment program, there are those who are not ‘ready’ to change. In these situations, provided our patients have successfully transitioned from our program, there are discounted rates to return to The River Source. In addition, our 90 day inpatient or Full Continuum of Care guarantee means that there is absolutely no additional treatment cost to return to The River Source for a 30 day individualized recovery treatment plan.

The River Source clients see a 35% increase in recovery success and an 86% reduction in risk of relapse.

The River Source has collected this information by conducting post-discharge follow up calls with clients who completed at least 90 days of treatment in 2012 and 2013. Calls were made at intervals of 1 week post-discharge, 2 week post-discharge, 1 month, 3 months, 6 months, 9 months, and 1 year discharge. Of the clients that were contacted, 82% of them had remained sober up to 1 year after successfully completing our program.

Do you offer a guarantee?

At River Source, we believe in what we do and we believe in you. Together, we know our program can work for you. In fact, we guarantee it. Our program is tested and proven. We know it changes lives for the better. We know it works and we know it can work for you. Commit to your recovery at The River Source for our three-month inpatient program or our full continuum of care program and we will guarantee our results.

Here’s how: If you complete our 90 day treatment program or complete our full continuum of care (all fees must be paid in full for private pay or collected in full for insurance pay) and you relapse for ANY reason within 12 months from the date you leave our center, you may come back for an appropriate, individualized treatment program at NO COST! If by chance you relapse, all you need to do is tell us you are returning and we will be willing and ready to help you. We do not cover transportation costs. Why do we offer this guarantee? Because we know our program REALLY WORKS and we are willing to stand by it. Make a commitment to your recovery and we will too. Call Us Toll Free Now at and ask about the River Source Treatment Center’s GUARANTEED 3-MONTH REHAB OPTION!

What to Bring
  • Sunglasses/sunscreens
  • Picture ID
  • Health insurance card
  • Clothing for one week
  • Shoes, casual and recreational
  • Sleepwear (modest)
  • Swimsuits for sauna (modest)
  • Clothes hangers (plastic only)
Personal care items (30-day supply) – all items must be new, sealed, and in original packaging
  • Toothbrush, toothpaste
  • Deodorant
  • Shampoo, conditioner
  • Shaver, shaving creme
  • Bar soap, body soap, loofa
  • Medications — in your name only
  • Paper, pens, pencils, envelopes stamps
  • Debit Card, Credit Card, or Visa Gift Card
  • Appropriate pictures and items that provide comfort and a sense of “home”
Do Not Bring
  • Items containing alcohol (perfume/cologne, mouthwash)
  • Cigars or pipes
  • Reading material that is not recovery/spiritually oriented
  • Nail polish and/or remover
  • Clothing that advertises bars, alcohol, drugs, gambling or offensive subjects
  • No sleeveless, spaghetti straps or strapless tops, short shorts, or tight clothes
  • Pornographic materials
  • Weapons of any kind
  • Unnecessary Valuables
  • Food or drinks. No outside food or drinks of any kind will be permitted at the facility.
  • FMLA Paperwork that will need to be completed along with any names and phone numbers that The River Source will need to contact on your behalf
  • Cigarettes, 30-day supply
  • Wireless alarm clock
  • Any reading or listening material conducive to recovery.
  • Big Book
  • 12 Steps & 12 Traditions
  • Daily Reflections and Life Recovery

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